Privacy Policy

Effective date: March 9, 2026.

1. Scope

This Privacy Policy explains how SocioAI ("SocioAI", "we", "our", or "us") collects, uses, discloses, and retains personal information when you use our website, applications, APIs, and related services (the "Service").

2. Information We Collect

• Account data: identifiers and profile information such as name, email address, account ID, and avatar from authentication providers.
• User content: prompts, chat history, planning sheet entries, profile information, and other content you submit.
• Usage and device data: timestamps, feature usage, diagnostics, log events, IP address, browser type, and device/network metadata.
• Legal consent data: terms/privacy acceptance timestamps and policy versions where applicable.

3. Sources of Information

• Directly from you when you create an account or submit content.
• From identity and infrastructure providers we use to run the Service.
• Automatically through your interaction with the Service.

4. How We Use Information

• Provide, maintain, and improve the Service.
• Process prompts and generate AI-assisted responses.
• Authenticate users, secure accounts, and prevent abuse/fraud.
• Monitor reliability, debug issues, and enforce our legal terms.
• Comply with legal obligations and respond to lawful requests.

5. Legal Bases (Where Required)

Depending on your jurisdiction, we process personal information based on:

• Performance of a contract (providing the Service).
• Legitimate interests (security, product improvement, abuse prevention).
• Consent (where specifically requested).
• Compliance with legal obligations.

6. How We Share Information

We may share information with:

• Cloud hosting, database, identity, and AI model providers acting as service providers/processors.
• Professional advisors, auditors, or acquirers in corporate transactions.
• Law enforcement or regulators when required by law or to protect rights and safety.

We do not sell personal information for monetary consideration. We also do not knowingly use sensitive personal information for inferences beyond providing the Service.

7. AI Processing and Accuracy

User prompts and related context may be processed by third-party AI providers to generate responses. AI output may be inaccurate or incomplete and should be independently verified before use in important decisions.

8. Data Retention

We retain personal information for as long as reasonably necessary to operate the Service, maintain security and audit trails, resolve disputes, and comply with law. Retention periods may vary by data category and legal requirements.

9. Security

We apply administrative, technical, and organizational safeguards designed to protect personal information. No method of transmission or storage is guaranteed to be fully secure.

10. International Transfers

Your information may be processed in countries other than your own. Where required, we use appropriate transfer mechanisms and contractual protections.

11. Your Privacy Rights

Depending on your location, you may have rights to:

• Access, correct, or delete personal information.
• Request portability of certain data.
• Object to or restrict certain processing.
• Withdraw consent where processing is based on consent.
• Appeal a denied privacy request (where legally required).

To exercise these rights, contact us at socioaisupport@gmail.com.

12. U.S. State Privacy Notices

Residents of certain U.S. states may have additional rights (for example, access, deletion, correction, and opt-out rights). We will not discriminate against you for exercising applicable privacy rights.

13. Children's Privacy

The Service is not directed to children under 13. If we learn we collected personal information from a child under 13 without required authorization, we will take appropriate steps to delete it.

14. Changes to This Policy

We may update this Privacy Policy periodically. We will post the updated version with a revised effective date. Your continued use of the Service after the effective date constitutes acceptance of the updated policy.

15. Contact

Privacy questions: socioaisupport@gmail.com.